What information do we collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our platform, services, or when you participate in activities on the Website, such as reporting incidents, proposing solutions, or engaging in discussions.

The type of personal information we collect may include: names, e-mail addresses, phone numbers, geographical data, phone numbers, user-generated content for the purposes of providing you with an improved personalized user experience which shall also be used for contextualizing reports, user/incident verification purposes, and communication purposes. All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes to your personal information.

How do we use this information?

In Short: We process your information for purposes based on the mission of Better Bangladesh, the fulfillment of our engagement with you, compliance with legal obligations, and/or your consent.

We use personal information collected via our Website to support the goals of Better Bangladesh and to enhance the functionality and security of our platform. We process your personal information for these purposes in reliance on our commitment to providing a safe and effective platform, in order to engage with you as a user, with your consent, and/or to comply with our legal obligations. Below are the specific ways we use the information we collect or receive:

• To send updates and important information to you:We may use your personal information to send you updates, new feature information, and notifications about changes to our terms, conditions, and policies related to the platform.
• To protect our platform:We may use your information as part of our efforts to maintain the safety and security of the Website (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions, and policies:We may use your information to ensure compliance with our terms, conditions, and policies, to meet legal and regulatory requirements, or in connection with our engagement with you as a user.
• To respond to legal requests and prevent harm:If we receive a legal request, such as a subpoena, we may need to inspect the data we hold to determine how to respond and ensure compliance with legal obligations.
• To deliver and facilitate services to users:We may use your information to provide you with the services you request, such as allowing you to report issues or participate in discussions.
• To respond to user inquiries and provide support:We may use your information to respond to your inquiries and address any issues you might encounter while using our platform.
• For analytical purposes:We may use your information for purposes such as data analysis, identifying usage trends, determining the effectiveness of our initiatives, and improving our website and services. We may use and store this information in aggregated and anonymized form so that it is not associated with individual users and does not include personal information.

Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our platform's objectives.

We may process or share your data that we hold based on the following legal basis:

• Consent:We may process your data if you have given us specific consent to use your personal information for a particular purpose.
• Legitimate Interests:We may process your data when it is reasonably necessary to support the mission and goals of Better Bangladesh, such as fostering community engagement and raising awareness.
• Performance of a Contract:Where we have entered into an engagement with you as a user, we may process your personal information to fulfill the terms of our engagement.
• Legal Obligations:We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena.
• Vital Interests:We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
• Platform Improvement and Analysis:We may share aggregated and anonymized information for the purpose of analyzing usage trends, improving the platform, and supporting our mission.
• Legal Compliance and Safety:If necessary, we may disclose your personal information to comply with legal requirements or to protect the safety and rights of our users or the public.
• Affiliates:We may share your information with our affiliates, such as other organizations or platforms working in partnership with Better Bangladesh, provided that they honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other organizations under common control with us.
• Business Transfers:In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of such an event and outline your options regarding your data.
• Service Providers:We may share your data with trusted third-party service providers who assist us in operating the platform, such as hosting services, data analysis, customer service, and marketing support. These providers are obligated to keep your information confidential and secure.

This adapted policy ensures that Better Bangladesh remains transparent about how user information is used and shared while reflecting the unique mission and operational needs of the platform.

Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption:Data is encrypted during transmission to protect it from unauthorized access.
• Access Controls:We limit access to your personal information to employees, contractors, and third-party service providers who need it to perform their work.
• Incident Response: In the event of a data breach, we have a response plan in place to address the issue promptly, including notifying affected users as required by law.

User Rights

You have the following rights regarding your personal information:

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Access:You can request a copy of the personal information we hold about you.
• Correction:If any of your information is incorrect or incomplete, you have the right to request a correction.
• Deletion:You can request that we delete your personal information from our records. Note that deleting your information may impact your ability to use certain features of the platform.
• Objection:You can object to the processing of your data in certain circumstances, such as for marketing purposes.
• Portability:You have the right to request that your data be transferred to another service provider where technically feasible.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

Legal Compliance

We comply with all relevant data protection and privacy laws, including those applicable in Bangladesh and any international regulations that may apply to our users. We ensure that your data is handled in accordance with the law and that your privacy is protected at all times.

Cookies and Tracking

Our Website uses cookies and similar tracking technologies to enhance your experience and gather information about how you interact with the platform. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Remember Your Preferences:Personalize your experience and provide content relevant to your interests.
• Analytics:Track usage patterns to improve the Website's functionality and performance.
• Advertising:Deliver targeted advertisements that may be of interest to you.

You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of the Website.

Changes to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated. In the case of significant changes, we will notify you via email or a prominent notice on our Website before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.